Welcome to Kazzue Shop! We’re thrilled to have you as part of our creative community dedicated to cosplay and beauty adventures. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms.
1. User Responsibilities
Account Creation and Use
When creating an account or making purchases, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized account activity
- Be at least 18 years old or have parental consent for purchases
Prohibited Activities
You may not:
- Use our products for any illegal purposes
- Resell our products without authorization
- Attempt to circumvent our security measures
- Use automated systems to place orders
- Misrepresent your identity or provide false information
2. Products and Services
Product Descriptions
We specialize in high-quality cosplay and beauty products including:
- Buns & Ponytails: Synthetic hair accessories for cosplay
- Cosplay Accessories: Various props and costume elements
- Cosmetic Products: Makeup specifically designed for cosplay
- Makeup Brush Cleaner: Professional cleaning solutions
- Curly Hair Products: Specialized hair care and styling
Important Note: We strive to provide accurate product images and descriptions, but colors may vary slightly due to monitor settings and lighting conditions during photography.
Product Availability
All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a full refund.
3. Orders and Payment
Order Process
When you place an order:
- You’ll receive an order confirmation email
- Orders are processed within 1-2 business days after payment confirmation
- You’ll receive a tracking number once your order ships
- You may cancel your order within 2 hours of placement
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We do not store your complete payment information on our servers.
Shipping Information
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after shipping)
Free Shipping: Available for orders $50+ via EMS (15-25 days after shipping)
Shipping Restrictions: We ship worldwide except for some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
4. Returns and Refunds
Return Policy
We accept returns and exchanges within 15 days of delivery. To be eligible:
- Items must be unused and in original condition
- Original packaging and all tags must be attached
- Original invoice or packing slip must accompany the return
Non-Returnable Items
For health and safety reasons, the following cannot be returned:
- Cosmetic products (hygiene reasons)
- Opened Makeup Brush Cleaner
- Items not in original condition, damaged, or missing tags
- Final sale or clearance items
Refund Process
Refunds are issued to your original payment method:
- Credit/Debit Cards: 3-7 business days
- PayPal: 1-3 business days
Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.
5. Intellectual Property
All content on our website, including:
- Product designs and descriptions
- Images and photographs
- Brand names and logos
- Website content and layout
are the intellectual property of Kazzue Shop and are protected by copyright and trademark laws. You may not use our intellectual property without written permission.
6. Liability Limitations
Product Usage
While we ensure our products meet quality standards, customers are responsible for:
- Proper use and application of products
- Checking for personal allergies or sensitivities
- Following product instructions and safety guidelines
Website Usage
Kazzue Shop is not liable for:
- Temporary website unavailability
- Minor errors in product descriptions or pricing
- Delivery delays due to customs or carrier issues
- Indirect damages resulting from product use
Our total liability for any claim related to your purchase shall not exceed the purchase price of the products in question.
7. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data.
8. Changes to Terms
We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the modified terms.
9. Contact Information
Kazzue Shop
140 South Hill Avenue
Fayetteville, US 72701
Email: [email protected]
Response Time: 24-48 hours
