Welcome to Kazzue Shop, your trusted partner in cosplay and beauty adventures! We’re dedicated to making your creative journey as magical as possible. Below you’ll find all the details about our shipping and return policies.
🚚 Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow its journey to you!
Shipping Methods & Timeframes
• Carrier: DHL or FedEx
• Cost: $12.95
• Delivery: 10-15 days after shipping
• Carrier: EMS
• Minimum Order: $50+
• Delivery: 15-25 days after shipping
🔄 Returns & Exchanges
We want you to be completely satisfied with your Kazzue Shop products! If something isn’t perfect for your creative vision, we’re here to help.
Return & Exchange Policy Details
We accept returns and exchanges within 15 days of you receiving your items. To be eligible, items must be:
- Unused and in the same condition as received
- In original packaging with all tags attached
- Accompanied by the original invoice or packing slip
🚫 Non-Returnable Items
To ensure the health and safety of our creative community, the following items cannot be returned:
- Cosmetic products (for hygiene reasons)
- Makeup Brush Cleaner (if opened)
- Items not in original condition, damaged, or missing tags
- Items on final sale or clearance
⏰ Important Timeframes
- Return Window: 15 days from delivery date
- Processing Time: 5-7 business days after we receive your return
- Refund Time: 3-10 business days after processing (depending on payment method)
📦 The Return Process
1 Contact Our Support Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
2 Wait for Authorization
Our support team will respond within 24-48 hours with a Return Authorization Number and shipping instructions. Do not send items without this authorization.
3 Package Your Items
Securely package the items you’re returning including:
- The original product in its packaging
- All tags and labels
- The original invoice or packing slip
- Your Return Authorization Number clearly visible on the package
4 Ship Your Return
Send your package to:
140 South Hill Avenue
Fayetteville, US 72701
Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.
📝 Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Kazzue Shop Support Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date you placed order]
Product(s) to Return: [Product names and quantities]
Reason for Return: [Please provide details]
I have read and understand the return policy.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]
💰 Refunds & Processing
Refund Methods
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 3-7 business days
- PayPal: 1-3 business days
Deductions
Please note:
- Original shipping costs are non-refundable
- Return shipping costs are deducted from your refund
- Restocking fees may apply for opened non-returnable items
🔄 Exchanges
We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – just indicate you’d like an exchange in your email.
💖 Need Help?
Our friendly support team is here to assist with your return or exchange!
Email: [email protected]
Response Time: 24-48 hours
Thank you for being part of the Kazzue Shop creative community! We’re here to ensure your cosplay and beauty journey is magical. ✨