Ensuring Your Complete Satisfaction in Your Creative Journey

🎭 At Kazzue Shop, we’re committed to your complete satisfaction with our cosplay accessories, cosmetics, and hair pieces. If your items aren’t perfect for your creative vision, we’re here to help make it right!

Our Return & Exchange Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be unused, in the same condition that you received it, in its original packaging, and with all tags attached.

⏰ Important Timeframes

  • Return Window: 15 days from delivery date
  • Processing Time: 5-7 business days after we receive your return
  • Refund Time: 3-10 business days after processing (depending on your payment method)

🚫 Non-Returnable Items

To ensure the health and safety of our creative community, the following items cannot be returned:

  • Cosmetic products (for hygiene reasons)
  • Makeup Brush Cleaner (opened products)
  • Items that are not in original condition, damaged, or missing tags
  • Items on final sale or clearance

🔄 The Return Process

1 Contact Our Support Team

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

2 Wait for Authorization

Our support team will respond within 24-48 hours with a Return Authorization Number and shipping instructions. Do not send items without this authorization.

3 Package Your Items

Securely package the items you’re returning including:

  • The original product in its packaging
  • All tags and labels
  • The original invoice or packing slip
  • Your Return Authorization Number clearly visible on the package

4 Ship Your Return

Send your package to:

Kazzue Shop Returns
140 South Hill Avenue
Fayetteville, US 72701

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

📝 Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Kazzue Shop Support Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date you placed order] Product(s) to Return: [Product names and quantities] Reason for Return: [Please provide details] I have read and understand the return policy. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

💰 Refunds & Processing

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-7 business days
  • PayPal: 1-3 business days

Deductions

Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are deducted from your refund
  • Restocking fees may apply for opened non-returnable items

📦 Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns – just indicate you’d like an exchange in your email.

💖 Need Help?

Our friendly support team is here to assist with your return or exchange!

Email: [email protected]

Response Time: 24-48 hours

Thank you for being part of the Kazzue Shop creative community! We’re here to ensure your cosplay and beauty journey is magical. ✨