FAQ

We specialize in affordable cosplay accessories, beauty products, and hair solutions! Our product range includes:

• Cosplay Accessories – Perfect for transforming into your favorite characters
• Cosmetics – Quality makeup for creating stunning looks
• Hair Pieces – Including curly styles and ponytails
• Beauty Tools – Like our popular makeup brush cleaners
• Buns and other hair accessories

We cater to cosplay enthusiasts preparing for conventions, beauty lovers experimenting with new styles, and anyone seeking high-quality transformation products without the hefty price tag! Our community includes both seasoned cosplayers and beginners exploring their creative side.

Absolutely! We understand that cosplay accessories need to withstand conventions and photoshoots. We carefully select materials that balance affordability with durability, ensuring your transformation into your favorite character lasts.

Yes! Whether you’re a makeup beginner or a cosplay pro, our product range includes options for all skill levels. From easy-to-apply hair pieces to professional-grade cosmetics, we’ve got you covered.

Our product descriptions include detailed information about each item’s features and best uses. If you need personalized recommendations, feel free to email our support team with details about your character or look, and we’ll happily suggest products that will help you achieve the perfect transformation!

We accept Visa, MasterCard, JCB, and PayPal for secure and hassle-free transactions. All payments are processed through encrypted systems to ensure your financial information remains safe.

Your security is our priority! We use industry-standard encryption and work with trusted payment processors to ensure your transaction data is protected. We never store your complete payment details on our servers.

Orders are processed quickly to ensure fast delivery, so we can only modify or cancel orders within 2 hours of placement. Please contact us immediately at [email protected] if you need to make changes to your recent order.

We offer two convenient shipping methods:

All orders are processed within 1-2 business days after payment confirmation. We carefully pack your cosplay accessories, cosmetics, or hair pieces to ensure they arrive in perfect condition.

We ship worldwide, except for certain remote areas in Asia and a few other locations. If you’re unsure whether we deliver to your area, contact us at [email protected] before ordering, and we’ll confirm availability.

Absolutely! For Standard Shipping (DHL/FedEx), you’ll receive a tracking number to follow your package in real-time. For Free Shipping (EMS), tracking may be limited, but we’ll provide updates as available through your order confirmation email.

While we work with reliable carriers to minimize delays, occasional holdups can occur, especially during customs processing. If your package exceeds the estimated delivery window, contact us with your order number, and we’ll investigate with the carrier on your behalf.

We offer a 15-day return policy from the date you receive your order. To be eligible for return, items must be unused, in their original packaging, and in the same condition you received them. Some items (like opened cosmetics for hygiene reasons) may not be returnable.

Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization if your item qualifies.

We take great care in packaging your items securely, but if something arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We’ll quickly arrange a replacement or refund.

We currently don’t offer direct exchanges. If you need a different item, we recommend returning the original product (following our return policy) and placing a new order for the item you want.

While you can checkout as a guest, creating an account lets you track your order history, save your preferences, and enjoy faster checkout on future orders. Plus, you’ll be the first to know about new products and special offers!

Click the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password. If you don’t receive the email, check your spam folder or contact our support team for assistance.

Our friendly support team is ready to help! Email us at [email protected] with any questions or concerns. We typically respond within 24 hours and are committed to ensuring you have a fantastic Kazzue Shop experience.